Finnish Hair Professionals

Being a Finnish company we make high quality standards a must with every product we create. Mixing it with our Scandinavian love for purity and harmony, and authentic interest in improving our clients working environment, we dedicate ourselves to designing high standard perfume free products and creating up-to-date in-salon solutions.

We currently sell to Europe (excluding Finland) and North America.

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Terms and conditions

General

All product prices include Finnish VAT of 24 %. We reserve the right to update the product selection, shipping details and these terms as needed.

We currently sell to Europe (excluding Finland) and North America.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Shipping

International shipments are carried by FedEx. Shipping costs are calculated and displayed on the checkout page after you fill out the required information.

The items are usually shipped within one to four working days from receiving the order. You can track your package using the information shown at the order status page after we have shipped the product from our factory.

Return rights

Right of withdrawal

You have the right to cancel this contract within 14 days without announcing the reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to use your right of withdrawal, you must notify us about your decision to cancel the contract in an unambiguous way (for instance, by mail or email). You can also use our printable return form, but it is not required.

In order to follow the deadline of the return period, you must send us the notice of return before the return period ends.

Implications of Returns

If you decide to cancel this contract, we will return you all transactions we have received from you, including shipping costs (but excluding additional costs from using a different shipping method than the most affordable one recommended by us by default), without delay and in any case within 14 days counting from the time we received your notice of return. We will perform the refund using the payment method you used in the original transaction, if you have not explicitly agreed otherwise, and in any case at no additional cost to you.

You must send the goods back without delay and within 14 days from sending the notice of return. You will have followed the due date, if you send the goods back before said 14-day period ends.

You are only responsible for the kind of value decrease of goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Disagreements

These terms and conditions are subject to the laws and exclusive jurisdiction of Finland.